In order to follow suggested guidelines set forth by the government agencies in response to the current COVID-19 pandemic, our office has made the following changes to do our best to ensure the safety of our clients and staff while still providing the necessary financial services as we combat these difficult times.
Our office has modified our regular business hours. We have discontinued all extended hours as we have reduced our staff to minimize interaction. Our physical office hours are:
- Monday–Thursday: 10:00 am–3:00 pm
- Friday–Sunday: Closed
We have restricted access to our office lobby. We ask that you please utilize the mail slot on our side door if you are dropping off any documents. This slot is accessible only to our staff and is a safe and secure way to drop off physical documents. We are still encouraging those who can upload documents to us to utilize this electronic service when possible. There is a link to upload documents at the top of each page on our website.
We are mailing all completed tax returns upon completion with detailed instructions on where to sign, what to return to us, and how to pay our invoice. We encourage you to chose our electronic delivery method to simplify and quicken the signing process. We will not file your return without all necessary signatures and payment of our invoice.
If you still feel like you require our assistance to sign your forms, we are allowing limited scheduled entrance on Tuesdays and Thursdays only, between 10:00 am and 2:00 pm. You may schedule a 15-minute time block, which allows us to keep our interactions to a minimum and properly sanitize the area before the next client arrives. We will not be allowing access to our lobby outside of these times.
We will gladly provide support to you in your car during our normal business hours. To receive assistance from the safety of your car, simply call our office at (410) 569-4506 when you arrive and a member from our staff will meet you in our parking lot to help with signatures and payments.
We appreciate your continued support for our family-run practice. We are trying to continue to provide as much assistance to you as possible while also doing our part in maintaining a safe environment for all. Thank you for your understanding as we try to work out the kinks in this new process.